Privacy Policy - Xiangze Leather

Last Updated: August 19, 2026

Guangzhou Xiangze Leather Co., Ltd. (“Xiangze Leather”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit xyzleather.net, submit an inquiry, request samples or quotations, use our live chat service, or otherwise communicate with us through this website.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by:

Guangzhou Xiangze Leather Co., Ltd.

Website: xyzleather.net
Email: sales@xyzleather.net
Phone: +86 20 3773 2772
Address: No. 2 Shangxin Road, Shiling Town, Guangzhou, China

For privacy-related questions or requests, please contact us using the information above.

2. Information We May Collect

Depending on how you use our website, we may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Company name
Country or region
Product requirements
Product application
Preferred colors, textures, patterns or backing materials
Thickness, width and other specification requirements
Estimated order quantity
Sample requests
Quotation requests
Messages and other information you choose to provide

We may also receive technical and usage information generated when you visit the website, such as browser type, device type, approximate location, referring source, pages viewed and website interaction information.

3. Contact Forms and Forminator

We use Forminator to provide inquiry, sample request, quotation and contact forms on our website.

When you submit a form, the information you enter may be processed and, depending on our Forminator configuration, stored in our WordPress website or delivered to our business email.

We use form submissions primarily to:

Respond to your inquiry
Recommend suitable synthetic leather products
Confirm required specifications
Prepare quotations
Arrange product samples
Discuss colors, textures, backing materials and applications
Communicate regarding potential orders or business cooperation
Maintain reasonable business records relating to inquiries and customer communications

Please do not submit sensitive personal information that is not necessary for your business inquiry.

Forminator provides privacy and data-handling functionality, and WPMU DEV recommends that website operators inform users when personal data is collected and explain the purpose of the collection.

4. Live Chat – tawk.to

Our website uses tawk.to to provide live chat and customer support.

When you interact with the chat widget, information may include:

Chat messages
Contact details you voluntarily provide
Browser and device information
Session information
IP or network-related information
Pages visited during the chat session
Other technical information necessary to operate the chat service

We use chat information to respond to product inquiries, sample requests, quotation requests and other customer service matters.

tawk.to uses cookies and browser storage technologies, including local storage and session storage, to support chat functionality, maintain sessions and improve performance.

tawk.to maintains its own privacy and data-protection practices.

5. Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve website content, navigation, performance and user experience.

Google Analytics may process information relating to:

Pages viewed
Website interactions
Approximate geographic information
Browser type
Device type
Traffic source or referring website
Session activity
General website usage patterns

We primarily use this information in aggregated form to understand website traffic and improve our website.

Google states that Google Analytics acts as a data processor for its customers under GDPR-related arrangements and provides customers with controls for data access, retention, deletion and advertising personalization.

In Google Analytics 4, IP addresses are not logged or stored.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

Essential website functionality
Live chat functionality
Website analytics
Session management
Website security
Visitor preferences
Website performance measurement

Some cookies or storage technologies may be provided by third-party services such as Google Analytics and tawk.to.

You may control or delete cookies through your browser settings. Depending on your location and applicable law, you may also be presented with consent options before certain non-essential technologies are activated.

Disabling certain cookies or browser storage may affect some website functions, including live chat.

tawk.to also provides consent controls that can prevent its widget-related cookies or local storage from being set until consent is provided.

7. How We Use Information

We may use information collected through the website for legitimate business purposes, including:

Responding to inquiries
Providing product information
Recommending suitable materials
Preparing quotations
Arranging product samples
Communicating about orders or potential cooperation
Providing customer support
Improving our website and services
Understanding how visitors use the website
Maintaining website security
Preventing spam, abuse or fraudulent activity
Maintaining reasonable business and communication records
Complying with applicable legal or regulatory obligations

We do not ask visitors to provide more personal information than is reasonably necessary for these purposes.

8. Legal Bases for Processing

Where data-protection law requires a legal basis for processing personal information, we may rely on one or more of the following, depending on the circumstances:

Consent — for example, where consent is required for certain cookies or technologies.

Contract or pre-contractual steps — when you contact us to request a quotation, sample or product information in connection with a potential purchase.

Legitimate interests — such as responding to business inquiries, maintaining customer relationships, improving our website, preventing abuse and managing normal business operations.

Legal obligations — where processing is required to comply with applicable law or regulatory requirements.

The appropriate legal basis may vary depending on your location and the nature of your interaction with us.

9. Sharing of Information

We do not disclose personal information unnecessarily.

We may share or allow access to limited information with service providers that help us operate our website and business, including providers of:

Website hosting
Website forms
Live chat
Analytics
Website security
Email services
Technical support

Our principal website-related service providers currently include:

Forminator / WPMU DEV — website inquiry and contact forms.

tawk.to — live chat and customer communication.

Google Analytics — website traffic and usage analytics.

These service providers may process information according to their own terms, privacy policies and data-processing arrangements.

We may also disclose information when reasonably necessary to comply with applicable law, enforce our rights, protect our website or prevent fraud or misuse.

10. International Data Processing

Xiangze Leather operates in China and serves international customers.

Our website service providers may operate servers or processing facilities in different countries. As a result, personal information may be processed or stored outside the country or region where you are located.

Google Analytics and tawk.to, for example, operate internationally and maintain their own data-protection frameworks. Google specifically provides information regarding international transfers and regional privacy controls for Analytics.

Where required by applicable law, reasonable safeguards may be used for international data transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, inquiry and quotation information may be retained while we communicate with you, evaluate potential cooperation, maintain business records or respond to future questions relating to the same project.

Retention periods may vary depending on:

The type of information
The purpose for which it was collected
Whether a business relationship develops
Applicable legal, accounting or administrative requirements

Google Analytics data retention is also subject to the retention settings configured within our Analytics account. Google provides specific controls that allow Analytics customers to manage user-level data retention.

When information is no longer reasonably required, we may delete or anonymize it.

12. Data Security

We take reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, electronic communication system or internet transmission method can be guaranteed to be completely secure.

You should therefore avoid submitting confidential or highly sensitive personal information through ordinary contact forms or live chat unless necessary.

13. Your Privacy Rights

Depending on your country or region and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information regarding how your information is used
Request a copy of certain information in a portable format where applicable

These rights are subject to applicable legal requirements and exceptions.

To submit a privacy request, contact us at:

sales@xyzleather.net

We may need to verify your identity before processing certain requests.

14. Analytics and Cookie Choices

You may manage cookies through your browser settings.

Where a cookie-consent mechanism is provided on our website, you may also use it to accept or reject certain non-essential technologies.

Google Analytics provides website operators with privacy controls relating to data collection, retention and advertising personalization.

Your ability to disable or restrict cookies may vary by browser and device.

15. Comments

If comments are enabled on any part of our website and you submit a comment, we may process information entered in the comment form together with technical information necessary for spam prevention and website security.

Approved comments and the name associated with them may become publicly visible.

Please do not include confidential business information or sensitive personal information in public comments.

16. Embedded Content and External Links

Pages on our website may contain links to third-party websites or embedded content.

Embedded content may behave in a similar way to visiting the third-party website directly and may be subject to that provider’s own cookies, tracking technologies and privacy practices.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

17. Children’s Privacy

Our website is intended primarily for businesses, purchasing professionals, manufacturers and other commercial users.

We do not knowingly seek to collect personal information from children through our business inquiry services.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our website
Our business practices
Technologies we use
Third-party service providers
Applicable legal or regulatory requirements

When we make changes, we may update the Last Updated date at the top of this page.

We encourage visitors to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, the information we collect, or how we handle personal information, please contact: